Terms of Service
Last Updated: November 25, 2024
Welcome to Virtual Express Inc. By accessing or using our website or services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. Acceptance of Terms
By using the website or services provided by Virtual Express Inc., you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree to these terms, you must not use our website or services.
2. Services Provided
Virtual Express Inc. offers professional virtual assistant services, including but not limited to:
Administrative Support
Customer Service
Social Media Management
Data Entry
Appointment Scheduling
We reserve the right to modify or discontinue any services without prior notice.
3. Eligibility
To use our services, you must:
Be at least 18 years old.
Provide accurate and complete information during the registration and onboarding process.
4. User Responsibilities
When using our services, you agree to:
Provide clear and lawful instructions.
Not use our services for illegal, unethical, or prohibited activities.
Respect the intellectual property rights of others.
You are solely responsible for the content and tasks assigned to our virtual assistants.
5. Confidentiality
We value your privacy and maintain strict confidentiality. All information shared with our virtual assistants will be protected in accordance with our Privacy Policy.
6. Payment and Fees
All fees for virtual assistant services will be clearly outlined during the onboarding process.
Payments must be made on time to avoid service interruptions.
Virtual Express Inc. reserves the right to adjust pricing with prior notice.
7. Termination
We may suspend or terminate services without prior notice if:
These Terms of Service are violated.
Payment is not received.
Misuse or abuse of services is detected.
You may terminate the agreement by providing [insert required notice period] written notice.
8. Limitations of Liability
Virtual Express Inc. will not be held liable for:
Indirect, incidental, or consequential damages.
Errors caused by inaccurate or incomplete instructions from clients.
Delays caused by unforeseen circumstances beyond our control.
9. Intellectual Property
All content, logos, trademarks, and materials provided by Virtual Express Inc. are the property of the company and protected under applicable laws. Clients may not copy, distribute, or use these materials without written consent.
10. Changes to Terms
Virtual Express Inc. reserves the right to update or revise these Terms of Service at any time. Changes will be effective immediately upon posting on the website.
11. SMS For Consent Communication
The information (Names and Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Virtual Express Inc., you may receive text messages related to services we offer, appointment reminders, meetings, and follow-up on previous discussions.
Example:
Hello Lester,
Thank you for contacting Virtual Express Inc., we would like to remind you of our meeting schedule on Dec 13, 2024 at 9AM PST. Hope to see you.
Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our [Privacy Policy URL] and [Terms of Service URL].
Message Frequency: Our SMS message frequency will be from 50 to 100 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
Opt-In Method: Customers will Opt-In for SMS messaging from Virtual Express Inc through intake forms on our website located at virtualexpressinc.com, this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Customers will be able to opt out of SMS messaging from Virtual Express Inc by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START
Standard Messaging Disclosures:
Message and data rates may apply.
Message frequency may vary.
You can opt out at any time by texting STOP.
For assistance, text HELP or visit our Privacy Policy and Terms of Service.
By agreeing to receive SMS communications from Virtual Express Inc., you acknowledge these terms and conditions. For further information or questions, please visit our website or contact our support team.
12. Contact Us
For any questions or concerns about these Terms of Service, please contact us at:
Virtual Express Inc.
support@virtualexpressinc.com
310-826-6900
By using our services, you confirm that you agree to these terms. Thank you for choosing Virtual Express Inc. as your trusted partner for virtual assistant services.